What is your returns policy?
You may return most new, unopened items within 30 days of delivery or purchase date in store, by mail or in person for Store Credit only.
Refunds are not accepted unless an item is damaged or an incorrect item is sent.
Store Credit will not be issued if the returned item is not received in its original condition, including but not limited to: worn, damaged, stained, etc.
One Off and Vintage items are not eligible for return.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return.
We will respond as quickly as possible with instructions for how to return items from your order.
My item was damaged during shipping- what do I do?
If an item was damaged during transit and you need a replacement, please send 1 or 2 photos of proof to info@hungryghostpress.com. If an item can be verified, a replacement may be sent free of charge. Please allow 1-2 weeks for accessing damages from the time they are reported. Please hold onto your damaged items, you may be required to show proof to your local post office for verify the damages. This is not true in all cases but some. We're sorry for any inconvenience.
I ordered the wrong size and want to exchange…
Send us an email to confirm is we have the size you are looking for in stock.
If it’s available, we will set it aside for you.
Note that the customer is responsible for the cost of shipping the exchange item back and for any new or additional shipping charges for the exchange size.
Please package your unworn/new condition item and mail it back to us at:
Hungry Ghost Press
60 Valley St Unit 2
Providence, RI
02909
Once we receive the item, we will email you an invoice for shipping costs for the replacement item, and it will ship out as soon as the invoice has been paid.
I received a different item or size than I ordered…
Oops! This one we deal with on a case by case basis. Please reach out to us at info@hungryghostpress.com. Depending on the items, we may ask they you ship part of your order back to us, or simply send you the correct item.
What if I accidentally entered the wrong shipping address?
If your order has not yet been shipped out, we will gladly update your address!
If your order has already been shipped out, it is not the responsibility of Hungry Ghost Press to track down or refund or reship the order.
Any orders that are returned to us, we will send an email to try and contact the purchaser for confirmation or updated address.
If the item needs to be resent out to a different address, the customer is responsible for all shipping costs.
Where is my package?
If you haven’t received your package, give it a few days and check in on your tracking number to see exactly where USPS says it was left.
If it doesn’t show up or you suspect it has been lost or stolen:
- Call your local USPS and see if they can confirm the delivery.
- Check in with neighbors, housemates, or local mail person to see if perhaps it was delivered nearby.
- Submit a Search for missing mail with the USPS here: https://www.usps.com/help/missing-mail.htm
- Once you’ve filed your claim and received a response about your open case (it usually takes about a week to get an email back from USPS) feel free to reach out to us at info@hungryghostpress.com if it has not been resolved
Does my store credit expire?
Nope!
About store credit
For return items, you should expect to receive your credit when the item has reached and been processed at the Hungry Ghost Press store.
Why won’t my discount code work?
Discount codes are not stackable with any other HGP promotions or coupons. For example, if your cart contains more than $100 of products, and you choose the ‘Free Shipping’ option at checkout, a discount code will not work.
If you use the ‘buy 3 get a 4th free’ promo on apparel, pins, patches or buttons, a discount code can not be used.
Do you have a size chart?
We do! It’s under the ‘MORE’ dropdown menu, or you can access it here.
Will this item ever come back in stock?
Probably! If an item is still visible our website, we intend to bring it back. Enter your email on the product page so you can be alerted when it’s back!
What is your shipping policy?
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full oz and pound.
Some international orders may have additional fees and/or taxes attributed to them depending on recipient country. Recipient is responsible for payment of these and any other fees, taxes or additional costs. If refused, you may order will be sent back to us. We can and will issue a refund once we receive the package.
Can you guys print some tee shirts for me?
We’re a clothing brand who screen prints our designs in-house. We love collaborating with other artists and businesses on apparel items that we jointly retail, but we do not have the facilities to take on screen printing projects for hire. If this is what you’re looking for please reach out to us for recommendations for other screen printers in the Boston/ RI area :)
If you're looking to work with us in another way, please check out our Design and Creative Consultation Services