What is your returns policy?
You may return most new, unopened items within 30 days of delivery or purchase date in store, by mail or in person for Store Credit only.
Refunds are not accepted unless an item is damaged or an incorrect item is sent.
Store Credit will not be issued if the returned item is not received in its original condition, including but not limited to: worn, damaged, stained, etc.
One Off and Vintage items are not eligible for return.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return.
We will respond as quickly as possible with instructions for how to return items from your order.
What is your shipping policy?
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full oz and pound.
Some international orders may have additional fees and/or taxes attributed to them depending on recipient country. Recipient is responsible for payment of these and any other fees, taxes or additional costs. If refused, you may order will be sent back to us. We can and will issue a refund once we receive the package.
What if I accidentally entered the wrong shipping address?
Reach out to us via email at firstname.lastname@example.org as soon as possible.
If your order has not yet been shipped out, we will gladly update your address!
If your order has already been shipped out, it is not the responsibility of Hungry Ghost Press to track down or refund or reship the order.
Any orders that are returned to us, we will send an email to try and contact the purchaser for confirmation or updated address.
If the item needs to be resent out to a different address, the customer is responsible for all shipping costs.
Where is my package?
If you haven’t received your package, give it a few days and check in on your tracking number to see exactly where USPS says it was left.
If it doesn’t show up or you suspect it has been lost or stolen:
- Call your local USPS and see if they can confirm the delivery.
- Check in with neighbors, housemates, or local mail person to see if perhaps it was delivered nearby.
- Submit a Search for missing mail with the USPS here: https://www.usps.com/help/missing-mail.htm
- Once you’ve filed your claim and received a response about your open case (it usually takes about a week to get an email back from USPS) feel free to reach out to us at email@example.com if it has not been resolved
For more information please refer to our FAQS page or reach out to us at firstname.lastname@example.org